Kenny Chien: Pioneering AI Innovations and Transformative Leadership in Technology Kenny Chien is a distinguished figure in artificial intelligence, particularly in the realm of emotional AI. With over two decades of experience in the AI industry, he has significantly contributed to the development and integration of AI technologies across various sectors. Professional Background Before founding Emotibot in 2015, Kenny Chien worked at Microsoft, where he served as the Global Partner Director of Engineering for Bing and as Vice Dean of Microsoft's (Asia) Internet Engineering Institute. During his nearly decade-long tenure, he played a pivotal role in advancing Bing's research and development, leading product and go-to-market strategies in the Asia-Pacific region, and overseeing global mobile product development. He also integrated machine learning technologies into Bing's search and advertising platforms and led the development of AI-driven voice semantic chat assistants, including Microsoft XiaoIce and XiaoNa, achieving significant advancements in emotional robot technology. Emotibot Driven by a vision to democratize artificial intelligence and a passion for creating personalized emotional robots for individuals and enterprises, Kenny founded Emotibot in 2015. Under his leadership, Emotibot has focused on providing AI software and platform solutions based on large language models, assisting clients in digital transformation and intelligent upgrading. Over the past nine years, Emotibot's products have been successfully applied across six major industry sectors, expanding market share through five core product platforms: Conversational AI, AI Coaching, AI Knowledge Management, and ModelOps. Notably, their AI Contact Center (AICC) solution has transformed traditional contact center operations through AI automation and assistance. From model building to product application, Emotibot's LightArk AI offers a comprehensive full-stack standard product solution. ChinaSoft AI Lab Building upon his extensive experience, Kenny founded ChinaSoft International AI Lab, LightArk AI, with the goal of developing large language models and AI agents into enterprise-grade products and solutions to accelerate AI transformation. Since its inception, LightArk AI Lab has launched a suite of product solutions and agents, including AICC (AI Contact Center) and LightArk AI Agents for Banking, Customer Services, Sales, Document Processing, and Insights Analysis. LightArk AI's unique Agentic Process Automation integrates large language model technologies into business workflow automation, enhancing efficiency and productivity across various industries. Industry Impact Kenny's leadership and vision have positioned both Emotibot and LightArk AI as leaders in the AI industry, particularly in the realms of emotional intelligence and conversational AI. His commitment to advancing AI technologies continues to drive innovation and transformation across multiple sectors.